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This Is Service Design Doing: Using Research and

This Is Service Design Doing: Using Research and

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services



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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider ebook
Publisher: O'Reilly Media, Incorporated
Format: pdf
ISBN: 9781491927182
Page: 400


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